Terms & Conditions

These Terms & Conditions are an agreement between you and Dekhekini, an online store operating in Bangladesh. They apply whenever you visit our website, create an account, place an order or use any of our services. By doing so you confirm that you have read and accepted these terms and our Privacy Policy. If you do not agree, please do not use the website.

We operate in line with the Ministry of Commerce's Digital Commerce Operation Guidelines, 2021 and the Consumer Rights Protection Act, 2009. Nothing in these terms limits the rights you have as a consumer under Bangladeshi law.

• You must be at least 18 years old and able to enter into a contract under the Contract Act, 1872. Anyone younger may shop only with the involvement of a parent or guardian.
• You can sign up with your mobile number (verified by OTP), email address, or Google, Facebook or LinkedIn. The information you give us must be accurate and kept up to date.
• You are responsible for keeping your password and OTPs secret and for all activity on your account. Never share an OTP — Dekhekini staff will never ask you for one.
• Tell us immediately if you think someone else has used your account.

• All prices are in Bangladeshi Taka (৳) and include VAT where applicable. Delivery charges are shown separately at checkout.
• We try to describe and photograph every product accurately, but colours and sizes may look slightly different on your screen. Product images are for illustration.
• Stock is limited and may sell out before your order is confirmed. We may limit the quantity per customer, especially during campaigns and flash sales.
• If a product is listed at an obviously wrong price because of a technical or typing error, we may cancel the order and refund any payment in full.
• Manufacturer or brand warranties, where offered, are provided under the brand's own warranty terms. Keep your invoice and the original box to claim them.

• Placing an order is an offer to buy. The contract is formed when we confirm the order by SMS, email or phone call.
• We may call you to verify cash on delivery orders. If we cannot reach you after reasonable attempts, the order may be cancelled.
• We may refuse or cancel an order that appears fraudulent, uses false details, exceeds quantity limits or is placed for unauthorised resale. Any payment for a cancelled order is refunded in full.
• If an item becomes unavailable after you order, we will inform you within 48 hours and refund any advance payment for it.
• You can cancel an order free of charge before it is handed to the courier — contact support as soon as possible.

We accept the following payment methods (availability may vary by area and order value):

• Cash on delivery (COD) — pay the delivery person in cash when you receive the parcel. Please keep the exact amount ready.
• bKash — you are redirected to bKash to approve the payment with your own PIN.
• SSLCommerz — pay by debit/credit card, mobile banking (bKash, Nagad, Rocket and others) or internet banking on SSLCommerz's secure page.

Online payments are processed by payment providers licensed by Bangladesh Bank and, where the Digital Commerce Operation Guidelines require it, held through the provider's escrow arrangement until your delivery is confirmed. Never send money to a personal number claiming to be Dekhekini; we only take payment through checkout or from our delivery partners at your door.

Customers with repeated refused or fake COD orders may be asked to pay the delivery charge, or the full amount, in advance for future orders.

We deliver across Bangladesh through our own riders and courier partners such as Steadfast, RedX and Pathao.

• In line with the Digital Commerce Operation Guidelines, 2021, we hand prepaid orders to the courier within 48 hours and deliver them within 5 days when you are in the same city as our dispatch point, or within 10 days for other cities, districts and rural areas. Most Dhaka orders arrive much sooner.
• You will receive the tracking link by SMS or email and can follow it on our Track order page.
• Please check the parcel for visible damage before accepting it. You may refuse a damaged or tampered parcel in front of the delivery person.
• Delays caused by events beyond our control — natural disasters, floods, political unrest, hartals, strikes or courier network disruption — do not count against the delivery time, but we will keep you informed and you may cancel for a full refund.
• If the address is wrong or you cannot be reached after repeated attempts, the parcel is returned to us and the order may be cancelled.

Wrong, damaged or defective items

Report the problem within 3 days of delivery with photos or an unboxing video. We will replace the item or refund it, and cover any return delivery cost.

Change of mind

Unused items in their original, sealed packaging with all tags, accessories and the invoice can be returned within 7 days of delivery. The delivery charge is not refundable for change-of-mind returns.

Items that cannot be returned

• Perishable food and groceries (unless they arrive damaged or spoiled).
• Personal care, cosmetics, innerwear and other hygiene products once opened.
• Software, gift cards, digital codes and products made or customised to order.
• Products marked “non-returnable” on their product page.

How refunds are paid

• Refunds are made through the same payment method you used — bKash payments back to the bKash wallet, card payments back to the card.
• Cash on delivery orders are refunded to your bKash, Nagad or bank account.
• We issue refunds within 10 days of approving the return or cancellation, as set by the Digital Commerce Operation Guidelines. Banks may take a few extra working days to show card refunds.

• Each offer has its own validity period, minimum order and stock limit shown on the website.
• Unless stated otherwise, only one coupon can be used per order. Coupons and discounts have no cash value and cannot be transferred or exchanged for money.
• If an order using an offer is returned, the refund is the amount you actually paid. Any cashback is credited to your original payment method, not held in a Dekhekini wallet.
• We may withdraw an offer from accounts that misuse it, for example through multiple fake accounts.

When using our website you must not:

• Place fake orders or orders in someone else's name without permission.
• Use stolen payment details or attempt payment fraud.
• Post reviews that are false, offensive, defamatory or unrelated to the product.
• Copy, scrape or resell our content, prices or product data using automated tools.
• Try to hack, overload or interfere with the website, or do anything that breaks the Cyber Security Ordinance, 2025 or other laws of Bangladesh.

We may suspend or close accounts that break these rules, cancel their open orders and report illegal activity to the authorities.

You keep ownership of the reviews, ratings and photos you post, but you allow Dekhekini to display, reproduce and use them on our website and marketing channels. We may remove content that breaks these terms. Reviews reflect customers' own opinions, not ours.

The Dekhekini name, logo, website design, text, graphics and software belong to us or our licensors and are protected by the Copyright Act, 2023 and the Trademarks Act, 2009. Brand names and product images belong to their respective owners. You may not use them without written permission.

We provide the website and our services with reasonable care and skill. To the extent permitted by law, we are not liable for indirect or consequential losses, or for problems caused by things outside our control such as internet outages, payment network failures or courier delays beyond our reasonable control.

Our total liability for any order is limited to the amount you paid for that order. This does not limit liability that cannot be excluded under Bangladeshi law, including your rights under the Consumer Rights Protection Act, 2009.

1. Contact our support team first at support@dekhekini.com or (+880) 1700-000000. Most issues are solved within a few working days.
2. If you are not satisfied, you may lodge a complaint with the Directorate of National Consumer Rights Protection (DNCRP) — hotline 16121, or online at dncrp.gov.bd.
3. These terms are governed by the laws of the People's Republic of Bangladesh. Disputes that cannot be settled amicably are subject to the jurisdiction of the courts of Dhaka, Bangladesh.

We may update these terms from time to time. The version shown here with its “Last updated” date applies to orders placed from that date; orders already placed stay under the terms that applied when you placed them.