Dekhekini — Your eyes, your choice.

Data Deletion

Last updated: 18 October 2026

You can ask Dekhekini to delete your account and the personal data linked to it at any time. This page explains how to send a request — including if you signed in with Facebook, Google or LinkedIn — what we delete, what the law requires us to keep and how long it takes.

Request deletion of your data

We verify the request and complete it within 30 days.

Email requestCall support

1. How to request deletion

You can ask us to delete your account and personal data in either of these ways:

  1. Email support@dekhekini.com with the subject “Data deletion request”. Send it from the email address on your account, or include your registered mobile number.
  2. Call (+880) 1700-000000 (Saturday to Thursday, 10:00 am – 8:00 pm) from your registered mobile number and ask for account deletion.

You do not need to give a reason, and deleting your data is free of charge.

2. If you signed in with Facebook, Google or LinkedIn

Social sign-in only shares your name, email address, profile picture and an account ID with us. To remove Dekhekini's access on the provider's side:

Facebook

  1. Open Facebook and go to Settings & privacy → Settings → Apps and websites.
  2. Find Dekhekini and select Remove.
  3. Facebook will notify us, or you can send us a deletion request as described above so we also erase the data stored on our side.

Google

  1. Visit myaccount.google.com/connections.
  2. Select Dekhekini and choose Delete all connections you have with Dekhekini.

LinkedIn

  1. Go to Settings → Data privacy → Permitted services.
  2. Find Dekhekini and select Remove.

Removing access only stops future sign-ins through that provider. To erase the data we already hold, send us a deletion request.

3. Verifying your identity

To stop anyone else from deleting your account, we confirm every request before acting on it — usually by sending a one-time password (OTP) to your registered mobile number or by replying to your registered email address. We will never ask for your password, bKash PIN or card details.

4. What we delete

  • Your account profile: name, mobile number, email address and password.
  • Saved delivery addresses.
  • Links to your Google, Facebook or LinkedIn sign-in.
  • Wishlist, saved cart and marketing preferences.
  • OTP and sign-in history.
  • Product reviews you posted — removed, or kept only without your name.
  • Support conversations that are not linked to an open order or complaint.

5. What we must keep

Some records cannot be deleted straight away because Bangladeshi law requires us to keep them. We keep only what is necessary, restrict access to it and erase it once the period ends:

Orders, invoices and payment recordsRequired by VAT and income-tax law and the Digital Commerce Operation Guidelines — kept for 6 years, then erased.
Open orders, returns and refundsKept until the order is delivered or cancelled and every refund is settled.
Complaints and legal disputesKept until the complaint or case is closed.
Fraud-prevention recordsKept for up to 5 years if the account was involved in fraud or payment abuse.
BackupsOverwritten automatically within 90 days.

6. How long it takes

  • We acknowledge your request within 3 working days and give you a reference number.
  • Once your identity is verified, we complete the deletion within 30 days and confirm by SMS or email.
  • If you have an order in progress, we finish delivering or cancelling it and settle any refund first, then delete your account.
  • Deletion is permanent. You will not be able to see past orders or recover the account afterwards.

7. Data stored in your browser

Your cart, wishlist, compare list and recently viewed products are also kept in your own browser so the site works without an account. We cannot delete these remotely — clear them by removing this site's cookies and site data in your browser settings.

8. Other choices

If you do not want to delete everything, you can:

  • Edit your profile and addresses from My account.
  • Stop promotional SMS and emails while keeping your account.
  • Ask for a copy of your data, or for incorrect data to be corrected.

See our Privacy Policy for all your rights under the Personal Data Protection Ordinance, 2025.

Questions or complaints?

Contact the Dekhekini support team. We aim to answer every privacy, order or delivery complaint within 3 working days.